Refund Policy

1 Our Promise to You

At E-Kendra, we want every customer to feel confident and comfortable before making any payment. Our team is always available to answer your questions, explain our services, and help you choose the right plan.

This Refund Policy explains how payments work on our platform in simple, honest language. We have written it not to "protect ourselves", but to make sure both you and we are on the same page.

2 Please Talk to Us Before Paying

We strongly recommend that you contact us first before making any payment. This helps in two ways:

• We can explain exactly what service you will receive
• You can ask any questions and clear your doubts
• We can recommend the best plan for your needs
• You avoid paying for something that is not right for you

Reach us anytime:

3 Payments Are Non-Refundable

All payments made on E-Kendra — including registration fees, software purchases, API subscriptions, wallet top-ups and service charges — are non-refundable once the service has been delivered.

Why?

Because our services are digital and delivered instantly. Once a registration is activated or software / API access is provided, it cannot be "returned" the way a physical product can. This is the same policy followed by most digital service platforms in India and worldwide.

This applies to:

• Retailer / Distributor / Super Distributor registration fees
• Software purchases (Admin Panel, Retailer Panel, etc.)
• API subscriptions (Verification API, PAN Card API, etc.)
• Wallet top-ups (once credited)
• Any one-time activation or service fee

4 Your Responsibility

We always recommend that you contact us before making any payment. If you choose to pay on your own without talking to us first, please understand that the decision is entirely yours.

By making a self-initiated payment, you are confirming that:

• You have read and understood our services
• You agree to this Refund Policy
• You are paying with full awareness and understanding
• You will use the service as intended

5 Failed or Duplicate Payments

Sometimes payment gateways or banks can cause issues — a payment might fail even though money was deducted, or you might accidentally pay twice. In these rare cases, we are here to help.

How to Report

1. Message Us on WhatsApp — Send us the transaction ID, date, and a screenshot of the payment.
2. We Verify with the Bank — We will check with our payment gateway or bank within 5–7 working days.
3. Refund Is Processed — Once confirmed, the amount is refunded within 7–10 working days.

This exception applies only to failed or duplicate transactions. Successfully completed payments remain non-refundable.

6 Disputes & Chargebacks

If you ever have any issue with a payment, please talk to us first. We promise to listen and try our best to resolve the matter fairly.

Filing a chargeback or payment dispute directly with your bank or payment gateway — without first contacting us — can lead to:

• Temporary suspension of your account
• Loss of access to your services and data
• Additional bank investigation charges
• Difficulty reinstating your account later

7 Things You Should Understand

Before paying, please keep these simple points in mind:

• Digital Delivery: All our services are delivered digitally — registration, software access, or API keys are shared instantly.
• Third-Party Services: PAN services, verification APIs and similar services depend on government platforms like Protean, UTIITSL and banks. We are not responsible for their downtime or policy changes.
• Earnings Are Examples: Any income or commission figures shown on our website are examples to help you understand the potential. Actual results depend on your effort, location and market.
• No Income Guarantee: We do not promise any fixed income or commission. We give you the tools — how you use them is up to you.

8 Policy Updates

We may update this Refund Policy from time to time to make it clearer and more helpful. Any changes will be posted on this page with a new "Last Updated" date.

We recommend checking this page occasionally. If you have any questions about the current policy, feel free to ask us anytime.

9 Contact Us

Have a question about payments or this policy? We are always happy to help — before or after your purchase.